We use social media to let residents know about council news, consultations, events and services. We repost accounts that share useful information for Cardiff residents.
Follow us on X
x.com/cardiffcouncil
Like us on Facebook
facebook.com/cardiffcouncil
We are also on YouTube and Instagram.
Do you need to contact us?
If you have a question or need to report an issue to us, please use our customer services accounts.
Follow us on X
x.com/Help_C2C
Like us on Facebook
facebook.com/C2CHelp
Follow us on Instagram
instagram.com/c2c_help/
What do we post about?
We want to keep our followers up to date with news from the council and the community. If you follow us you can expect:
- Announcements - such as traffic and travel, events, information about changes to council services or new council services.
- Invitations to have your say during consultations.
- Links to new content published on our website www.cardiff.gov.uk
- Links to new content published on our news site www.cardiffnewsroom.co.uk
- Links to new content uploaded to other digital channels, such as YouTube, Facebook and Instagram.
- Marketing campaign messages.
- Information about the priorities of The Council Leader and Cabinet Members
- Live coverage of full Council Meetings and Planning Committee meetings.
- Occasional live coverage of events.
How we manage posts sent to us
We aim to respond to as many replies, comments and requests as we can during office hours.
Sometimes our monitoring team will send your questions to customer services or other teams to find out information for you.
This means that it might take a while before we can get back to you. We will let you know when we have done this and from time to time we will email or direct message you rather than reply through our feed.
If you follow us on X, we may follow you back. Being followed by us does not imply endorsement of any kind. If your query is urgent, serious or involves personal details, please call 029 2087 2087.
Reporting issues to us
We have a number of channels for contacting us to report issues. Find out more in our contact us section.
If you report an issue to us on social media and you have provided us with enough information to take action, we will report it on your behalf. If we need further information from you, we may direct you to one of our online forms.
Our availability
We will update and monitor our social media accounts during office hours, Monday to Friday. Social media platforms may occasionally be unavailable and we accept no responsibility for lack of service due to provider downtime.
