What can we help you with?
Choose an area to see the online services available.Make a general enquiry
There are a number of services you can access online through this website.If you have not been able to find what you need, please get in touch using our contact form.
Contact us online
Complaints
If you would like to send us your comments on any aspect of council services or to make a complaint please use our Comments and complaints page.
Compliments
If you would like to send us a compliment about a service or an employee, please Send a compliment
Digital services feedback
We aim to make sure that our website and chatbot give you easy access to the information you need and help you to complete tasks online.
Please have a look around the site, talk to BOBi our chatbot and leave us your feedback using the contact form.
Feedback about our website or chatbot
ChatBot (BOBi)
Speak to our chatbot.
If BOBi doesn't have the answer, our contact centre team will help you.
Contact us on Facebook
facebook.com/C2CHelp
X
Contact us on X
x.com/Help_C2C
Contact us on Instagram
instagram.com/C2C_Help/
Find out how we use social media.
Connect to Cardiff (C2C)
Telephone
Monday to Friday - 8:30am to 5pm.
Web chat
Talk to us online using our webchat facility.
Out of hours
We are closed during UK public holidays.
If you call when our contact centre is closed you will hear a message giving useful information and emergency telephone numbers.
Contact a BSL interpreter
Contact a BSL interpreter through your videophone, laptop or smartphone for free.
What is SignVideo?
Text message
079 6722 2087We are unable to accept MMS or picture messaging.
Visit a Hub
Cardiff has Hubs throughout the city where you can access council services and speak to staff in person.View all Hubs
Write to us
Cardiff Council,County Hall,
Atlantic Wharf,
Cardiff,
CF10 4UW.
