Find out what to do if you have received a Notice of Enforcement.
You can avoid recovery action by getting in touch with us as soon as possible.
To stop us from taking recovery action and adding further costs, you will need to pay the balance in full, including any costs that have already been added.
You can:
- pay online,
- make a bank transfer, or
- call 029 2044 5900.
Please note you will need Enforcement Agent reference number when making payment. Your reference number should start with 21 or 22 and can be found at the top of your notice letter.
Bank: Natwest
Account: 20408838
Sort Code: 52-21-06
If you are not able to pay the full amount on the Notice of Enforcement, you may be able to arrange a payment plan with us.
| Fees | Reason for fees being added |
|---|---|
| £75 | You will be charged this fee if you fail to make payment. The fee is necessary for your debt to be passed to Enforcement Agents. |
| £235 | You will be charged this fee if an Enforcement Agent has to visit you at your property. If the debt is more than £1,500, you will be charged a further 7.5%. |
| £110 | You will be charged this fee if an Enforcement Agent has to remove goods from your property and sell them at auction. If the debt is more than £1,500, you will be charged a further 7.5%. |
Is your debt with an enforcement company?
If your debt is being handled by one of our associated agencies, you will need to contact them to discuss repayment.
Bristow and Sutor Enforcement Agency
Bartleet Road, Washford, Redditch, Worcs, B98 0FL
Tel: 0330 390 2010
Contact Bristow and Sutor online.
Excel Civil Enforcement Agency
Marine House, 2 Marine Road, Colwyn Bay, Conwy, L29 8PH
Tel: 0330 363 9988
Marston Holdings
Marston, PO BOX 12019, Epping, CM16 9EB
Tel: 0333 320 1822
Contact Marston Holdings online.
Is your debt with a Cardiff Council Enforcement Agent?
If your debt is being handled by a Cardiff Council Enforcement Agent, please contact us.
The agent's contact details will be on the Notice of Attendance left at your property.
How to appeal a warrant
Once you have received a Notice of Enforcement, you have lost the right to appeal the original offence.
You can now only dispute the charge with the County Court by submitting a reason why you did not file the In Time Witness Statement (TE9) by the date on the Order for Recovery. You can do this by submitting a Late Witness Statement (TE7).
You will need to complete the TE7 and TE9 forms and use the PCN notice number beginning with QC.
You can:
on the GOV.UK website.
You can also get copies of the forms by contacting the Traffic Enforcement Centre.
Tel: 0300 123 1059
Email:[email protected]
You will need to send the forms to:
5th Floor
St Katharine's House
21 to 27 St Katharine's Street
Northampton
NN1 2LH
You should also include your reason for appealing the charge on the In Time Witness Statement (TE9).
At this stage, there are only 4 possible reasons to appeal:
I did not receive the Notice to Owner or Penalty Charge Notice.
I appealed against the local authority's decision to reject my representation, within 28 days of service of the rejection notice, but have had no response to my appeal.
I made representations about the penalty charge to the enforcing authority concerned within 28 days of the service of the Notice to Owner but did not receive a rejection notice.
The penalty charge has been paid in full.
If none of these limited grounds apply to you, please contact the recovery team to make payment arrangements. You can find contact information on your notice.
