If you are finding it difficult to read or understand your energy bills, National Energy Action (NEA) have leaflets that can show you:
- how to read your gas and electricity meters
- how to read your gas bill
- how to read your electricity bill
Switching suppliers
You could reduce your energy bills by switching your tariff or supplier. You can find more information about switching energy suppliers on Ofgem's website.
You do not need to own your home to switch suppliers.
Pre-payment meters
You could find it easier to manage your energy bills by asking your supplier to install a pre-payment meter. A pre-payment meter lets you pay as you go for the energy you use. You will not be charged more than customers on direct billing.
An updated code of practice has recently been introduced by Ofgem, to explain the new rules that suppliers must follow before pre-payment meters are installed in homes.
You can find out more information about pre-payment meters on Ofgem's website.
Help paying your bills
If you are finding it difficult to pay your gas and electricity bills, please contact your supplier. They may be able to help with:
- a full payment plan review,
- affordable debt repayment plans,
- payment breaks,
- payment reductions,
- more time to pay, or
- access to hardship funds.
Find help and support if you are struggling with the rising cost of living.
Smart meters
If you are interested in getting a Smart Meter, you can find out more on the Smart Meter website.
