If you are rough sleeping or have nowhere to stay tonight, please get in touch as soon as possible.
- Housing Options: 029 2057 0750 (Monday to Friday, 9am to 5pm)
- Out of hours: 029 2087 3141 (5pm to 9am)
- Outreach Services: 029 2057 0715 (7am to 7pm)
- Shelter Cymru: 08000 495 495 (Monday to Friday, 9am to 4pm)
Cold can kill
Sleeping rough is dangerous at any time for people that are alone. If there is no alternative, please remember:
- Sleep where there are other people.
- Sleep on blankets or a sleeping bag, never directly on the ground. A bench or cardboard would be better.
- Eat or drink something hot before you go to sleep. This helps you keep warm.
- Keep your hands, feat and head well covered.
- Do not drink alcohol before going to sleep. Alcohol causes dehydration, lowers body temperature and can cause hypothermia which can be fatal.
Where to go for support
We work in partnership with agencies providing frontline services covering issues such as emergency accommodation, health and substance misuse.
Outreach
The Outreach Service operates 7 days a week from 7am to 7pm.
We will support you to:
- complete a homeless application,
- find suitable accommodation,
- access healthcare and advice on benefits and housing, and
- assist you to access other support if needed.
We can also help if you have issues such as substance misuse or mental health difficulties.
We will signpost you to our day centres who can give you necessities and warm refreshments.
If you are not from Cardiff, we can help you reconnect with your local community.
Accommodation
We can help you to access a wide range of temporary accommodation, from hostels to supported accommodation that is specific to your needs.
We will assess your needs through a homeless application.
We can also help you find permanent accommodation in social or private housing.
Salvation Army Outreach
We work in partnership with the Salavation Army who operate outreach 7 days a week from 5pm to 9pm.
They can provide:
- access to emergency care and support,
- food and hot drinks, and
- access to emergency accommodation.
Wallich Rough Sleeper Intervention Team
We work in partnership with the Wallich. This daily service runs from 7am, checking known locations for people rough sleeping in and around Cardiff.
The team provides support and advice as well as:
- breakfast,
- hot drinks,
- sleeping bags,
- warm clothing,
- toiletries,
- help in locating further local provision throughout the day and evening,
- access to specialist services, including housing advice, supported accommodation, benefit advice, healthcare, and referrals to substance misuse centres.
Huggard Day Centre
The Huggard Centre is open every day and can give you support, advice, and development expertise. They also provide:
- free and low-cost meals,
- free clothing,
- laundry facilities, and
- personal hygiene facilities.
Huggard Buildings
Hansen Street
Cardiff
CF10 5DW
Health care
If you are homeless or staying in temporary accommodation, you can access a range of healthcare services through Housing Options. An outreach service is also available.
Services include:
- Nurse clinic,
- Consultations for diagnosis, treatment and medical certificates,
- Health checks including blood pressure, asthma, diabetes, weight and urine,
- Contraceptive services, maternity medical services and minor surgery services,
- Sexual health promotion, vaccinations, health promotion and preventative healthcare.
You do not need to make an appointment. The services are available Monday to Friday, 9am to 5pm.
Multidisciplinary Team
The Multi-Disciplinary Team is a treatment and therapeutic intervention service for single people accessing homelessness. The team provides a variety of services, such as:
- Substance misuse support,
- Mental health workers,
- Nurse,
- Counselling,
- Occupational Therapists,
- Dietitians,
- Social workers,
- Women's specialist workers, and
- Support to get back into work.
The team can also provide immediate access to assessment, advice and support.
Assessment Centre
32 Cowbridge Road East
CF11 9DU
Street Pastors
Street pastors are trained volunteers from local churches that care for, listen to and help people who are out on the streets.
The service is provided every Friday and Saturday night from 10pm to 4am in the city centre.
Cold Weather Provision and Severe Weather Emergency Protocol
In cold weather and extreme weather conditions, extra provision is provided to protect individuals that are sleeping rough.
Our Severe Weather Emergency Protocol makes sure that we protect vulnerable people who are at risk of harm or death occurring from rough sleeping in severe weather.
Please get in touch with our Outreach team 029 2057 0715.
Reconnection service
When we do not have a statutory duty and a person does not have a local connection to access accommodation, they are referred to our Reconnection Service.
This is a partnership between the Council and the Salvation Army. The service is designed to support individuals to reconnect to their home borough, or to get another positive accommodation outcome through the service.
